Customer Service Representative (CSR)

Customer Service Representative (CSR)

The ideal candidate will have a strong background in customer service. Will possess the ability to professionally and confidently handle customer inquiries, complaints & feedback across various channels, including social media, email and whatsapp. Exceptional communication and problem-solving skills are vital for succeeding in this role.

Why choose A1 Jewellers?
  • Learn from the best in the business
  • Enjoy a friendly and supportive work environment with endless opportunities for personal and professional growth
  • Adequate training is provided
What You'll Do?
  • Assist customers with their jewellery inquiries and purchases with professionalism
  • Offer expert advice on our stunning jewellery collections
  • Handle customer concerns and ensure their satisfaction
  • Maintain our reputation for exceptional customer service
  • Respond promptly and professionally to customer inquiries via WhatsApp, social media, email, and other channels, including phone calls
  • Address and resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction
  • Monitor and respond to customer reviews and feedback, actively seeking opportunities to enhance our services
  • Assist with sales and CRM-related tasks, including managing order-related emails, returns requests, and customer feedback
  • Collaborate closely with other departments to ensure seamless customer service and communication, fostering a cohesive team environment
  • Maintain an in-depth understanding of our products and services to provide accurate information and assistance to customers
  • Identify and escalate issues or concerns to the appropriate team members or management as needed for swift resolution
  • Contribute to the continuous improvement of customer service processes and procedures to elevate overall customer satisfaction
What You'll Need?
  • A passion for all things jewellery
  • Proven experience as a Customer Service Representative or in a similar customer-facing role
  • Exceptional written and verbal communication skills, including phone etiquette for customer calls
  • Excellent command of English language is essential
  • Stellar problem-solving and conflict-resolution abilities
  • Ability to multitask, prioritise and manage time effectively to handle diverse customer inquiries
  • Proficiency in using social media, email, messaging platforms and phone systems.
  • A friendly and approachable personality
  • Knowledge of CRM systems and best practices to efficiently manage customer interactions.
  • Ability to work both independently and collaboratively as part of a dynamic team
  • High level of empathy, patience and a genuine desire to assist customers, fostering positive customer experiences
  • A commitment to delivering the WOW factor
WORK SCHEDULE:

Your regular hours of work will be 51 hours per week. The weekly schedule is as follows: Monday to Thursday & Saturday from 1:00 PM to 10:00 PM and Friday from 4:00 PM to 10:00 PM.

Job Overview

Job Type: Full Time

Location: Second Floor, 33B D Ground, Block B People's Colony No 1, Faisalabad, Punjab

Phone: +92 316 5727772

FEMALES ENCOURAGED TO APPLY
Note:

We might ask for your recent work contact references.

To apply, please submit your resume and cover letter to hr@a1jewellers.com.